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FAQ

General

How do I look for a product on shopme.online?

There are a couple of ways you can find a product on shopme.online.

  1. Use the search bar on top; type what you are looking for and press enter.
  2. Use the main menu (which is divided by product type) to navigate your way on the site.

I'm not able to find a product. What should I do?

We try and offer the latest products available in the market. However, if by any chance, we do not have a product you're looking for on shopme.online, please let us know and we will try and get it for you. You can contact us through the website or drop us a line at sale@shopme.online. 

How do I sign up on shopme.online?

Signing up is really easy. Simply click on the register button on the top right. You can sign up by filling the 4 field form there. 


Orders


How do I place an order on shopme.online?

Placing an order with shopme.online is simple and easy.

    1. Look for the product you want to buy (use the search bar or the main menu).
    2. Add it to the cart by clicking on the cart icon.
    3. After you're done choosing products, click on "View Cart" (located on the top right).
    4. Review your cart and click on Checkout.
    5. Fill the required details, choose your preferred payment method and click on Place Order.
    6. That's it! You will receive an email notification confirming your order along with your order#.

    How to track my order?

    Go to ‘My Account’  and you will be able to view your order status (payment, processing, shipped...) 

    Can I cancel my order?

    Sure, you can. Please send us an email immediately so that we can stop the order from being processed. If the order is already processed, you can still cancel the order but cancellation charges may apply. See Returns/Cancellations section in the terms and conditions for more details.


    Payments


    What are the payment options to place an order?

    We have flexible payment options for you. Choose to pay in any of the following ways:

    • Cash on Delivery: Pay cash when the product is delivered to your doorstep. (Valid in LEB only)
    • Credit Card Online: Pay online through our 3D Double Secure gateway.

    What cards do you accept?

    Our payment gateway accepts almost all kinds of credit/debit cards. Visa, Mastercard, American Express.



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