Shipping and Delivery
We use Aramex, DHL, Libanpost as our courier partners for Lebanon domestic deliveries. Based on the shipping zone, the delivery time may change, however, most orders are delivered within 3 - 7 working days. A shipping quote is provided once all address details are given during checkout. While this quote is accurate almost all the time, we reserve the right to amend this based on the size and weight of the actual shipment. If there is any difference in the shipping quote, customers are informed about it before the order is processed. Customers have a chance to amend/cancel the order as required before the order is dispatched from our warehouse.
All items are dispatched the same/next day from our shops/warehouses after the order is processed.
Shipping Address Details
At the time of placing the order, customers are encouraged to put accurate address details to ensure delivery on time. We will deliver the goods to the premises you specify on your order. It is recommended that you are present to accept delivery of your order.
If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery. Delivery times may also change and this will be notified to you beforehand.
Customers will be asked to sign for the goods upon delivery. Once delivered and signed for, no claim of damaged goods will be accepted. Photo identification may be needed in some cases to accurately verify the receiver.
The following forms of ID are accepted:
Original & Valid National ID
Original & Valid Driving License
Original passport (profile and visa page)
In addition, if either "Credit Card Online" are selected as the payment methods then the details on the photo ID should exactly match that of the credit card used to make the purchase.